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Issue
Issue Description
Root Cause
Date Identified
Method of Identification
Team Responsible
Status
Data breach
There was a data breach in our network leading to the leak of 100 emails.
Latest code merge resulted in errors
3/2/22
Dev Ops
Front End
In Progress
Customer complaint
Customer did not receive automated email with link to product.
Customer had duplicate email
3/30/22
Internal Audit
Back End
In Progress
Failed SLAs
Dipped below our 99% SLA for the first time in 5 years.
Outage in our cloud provider
2/15/22
Internal Audit
Operations
Open
Partial outage
Mobile app was not functioning for 3 hours one day.
New iOS update had conflicts with our codebase
3/3/22
Employee Disclosure
Mobile
Open
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🏋️♀️ Corrective Action
Select an issue:
Data breach
Add action for this issue
Issue
Corrective Action
Justification
Owner(s)
Date for Action
Approvals
Data breach
Install new monitoring service
Needed to get paged faster when there’s a breach
4/13/22
More alerts
Only 1 alert
4/19/22
Customer complaint
Give phone number right away to customer
Customer can call support directly to solve problem
5/2/22
Provide a discount on next month’s subscription
Goodwill for the customer
5/7/22
Failed SLAs
Invest in bigger machines
Processoing power has not kept up with user demand
5/19/22
Move data to closer zone
AZ too far away so being closer may solve issue
6/2/22
+2
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