Pages
Kano Model
Kano Model Results
Category
Feature
Reverse
Cultural assessment quiz
Questionable
Team aligment snapshot
Performance
Stand-up check in
Must-be
Easy team metrics
Indifferent
Guide to asyncronous work
Attractive
Digital kanban simulation
Project brief
Categories
Must-be: Expected features, avoid upsetting users
Your Must-be Features
Easy team metrics
About Must-Be
Must-be features need to be present in our product or service or users will complain and be frustrated. Continued investment in Must-Be features past the point of meeting user expectations does not provide additional returns.
Our goal with Must-be features is to invest just enough to keep users from being dissatisfied, and not more than that.
Examples:
Performance: The more the better
Your Performance Features
Stand-up check in
About Performance
It's easy to think about Performance features as having a generally linear relationship between functionality and user satisfaction. The more of a Performance feature you have, the more satisfied users are, the less functionality you provide, the more frustrated users become.
While it's easy to think about Performance features linearly, realistically there will be minimum utility points on the low-end where a feature moves from usable to useless, and a maximum saturation point where any more improvements are overkill.
Examples:
Attractive: Non-critical, delightful features
Your Attractive Features
Digital kanban simulationProject brief
About Attractive
We don't need attractive features, but when we first notice them they make a big impact on us.
Examples:
Indifferent: Who cares
Your Indifferent Features
Guide to asyncronous work
About Indifferent
With Indifferent features both not having the feature, and investing heavily in it results in the same neural level of customer delight. Features in this category should avoided and not be worked on.
Todo: Questionable and Reverse
Kano Model Links
Kano Rules (Used for calculations)
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